Refund policy

At Bloom, we want you to be completely satisfied with your purchase. If you need to return or refund an item, please review the following guidelines:

1. Eligibility

All authentic Bloom products purchased through our website (bloomthelabel.com) are eligible for a refund.

2. Return Period

  • Return requests must be submitted within 15 days of the delivery date.
  • After 15 days, store credit may be offered at our discretion.

3. Refund Process

  • Refunds are issued to your original payment method, excluding shipping and handling fees.
  • Once we receive and inspect your returned item, refunds are processed within 2–3 business days and typically appear in your account within 5–7 business days.

4. Return Conditions

  • Items must be returned in their original, unused condition, with all tags attached.
  • Return shipping costs are the buyer’s responsibility. We do not provide prepaid return labels.
  • Unauthorized, used, or damaged items may be rejected.

5. “Return-to-Sender” & Refused Packages

  • If a package is returned to us as “Return to Sender” or is refused by the recipient, please notify us with tracking confirmation.
  • A refund will be issued minus the original shipping cost and a 10% restocking fee.

6. Incorrect Address Shipments

If an incorrect shipping address is provided at checkout, Bloom The Label is not responsible for lost packages or non-delivery.

7. Order Changes & Cancellations

  • Orders are processed quickly. We cannot guarantee any changes or cancellations after an order is placed.
  • To request a change or cancellation, contact us immediately at E: conact@bloomthelabel.com
  • If cancellation is not possible, the standard return policy applies.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 15 days of delivery at E: conact@bloomthelabel.com
Please include:

  • Your order number
  • Photos or videos of the issue
    We will arrange for a replacement or refund as soon as possible.

9. Exchanges

  • To exchange an item, first initiate a return for the original product.
  • Once approved, place a new order for the item you want.
  • Return shipping costs apply, and the new order will follow standard shipping rates.

Thank you for shopping with Bloom!
We appreciate your trust and look forward to serving you again.